Verified pros
Every listing passes ID, business-license and insurance checks before it goes live. Look for the green tick.
Trust & Safety
Booking a stranger to your home should never feel risky.
Every Gogeter listing is identity-verified, every payment is escrowed and every dispute is reviewed by a human — usually within 48 hours.
- 1.8M+ verified pros
- 256-bit TLS encryption
- 4 min avg support reply
- $1k satisfaction cover
Six layers of protection on every booking
Not one safety feature — six, each backing the others up.
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Secure payments
Card data is processed by PCI-DSS-compliant gateways. Funds are held until the job is marked done.
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Real reviews
Reviews can only be left by customers who booked through Gogeter. No anonymous trolling, no pay-to-play.
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Dispute resolution
A neutral case manager reviews evidence within 48 hours and rules in plain language — no legal jargon.
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$1,000 satisfaction guarantee
If a verified pro doesn't complete the job, we cover up to $1,000 toward a replacement crew.
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24/7 human support
Real people, average reply under 4 minutes during business hours. Phone, chat or email — your pick.
How we verify every pro
A three-step check, repeated every 12 months. Listings without a green tick haven't passed all three.
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1
Identity check
Government-issued photo ID is matched to a live selfie. Address is cross-checked against public records.
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2
Business license
Trade license, EIN, and insurance certificates are pulled from state registries. We re-verify every 12 months.
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3
Track record
Reviews, response times and dispute rate stay public on the listing — earned trust, visible to every customer.
Money back
The $1,000 Gogeter Guarantee
If a verified pro books a job through us and doesn't complete it, we'll cover up to $1,000 toward a replacement crew. No legalese, no foot-dragging.
- Booked through Gogeter checkout
- Listed as Verified on the date of booking
- Filed within 14 days of the booked completion date
- Decisioned by a human case manager in plain language
Safety tips, both sides of the booking
For customers
5 quick habits that protect every booking.
- Use the in-app messenger so we can help if anything goes wrong.
- Get the scope in writing — quotes are saved to your account.
- Pay through Gogeter checkout, not cash or off-platform transfer.
- Leave an honest review when the job's done — it protects the next customer.
- If anyone asks you to cancel a Gogeter booking and re-book directly, decline and tell us.
For service pros
5 habits that keep your business covered.
- Confirm scope and any extras in writing before starting work.
- Photograph the site before and after every job — it protects you in disputes.
- Never accept off-platform payment — you lose the guarantee and dispute backing.
- Keep your license + insurance certificates updated on your profile.
- Report customers who skip in-app messaging or pressure off-platform pay.
See something? Tell us.
Confidential reports are reviewed by our Trust team within one business day. Urgent in-progress safety issues are escalated immediately.
Policies & data protection
The legal framework behind every booking. Plain-English summaries on request.
Safer by design
Have a question we didn't answer?
Our Trust & Safety team is one tap away — every day of the year.